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How We Handle Your Account Information

We collect what we need to verify your account, process bKash and Nagad deposits, and keep your wallet secure. You control your profile, and you can request a copy of your data or ask us to delete it.

Account verificationPayment processingData access on requestSecure storageRight to deletion
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200 bd How We Handle Your Account Information
PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to see what information we hold, request a correction, or ask us to delete your account data, contact us through any of the channels below. Our team handles privacy requests separately from general account queries, and we respond within a few business days.

Live Chat Open the chat icon in your account menu and select the privacy topic from the dropdown. Our agents walk you through data-access requests and explain what we can delete immediately versus what we must retain under payment-verification rules.
Email Support Send your request to our privacy inbox with your registered mobile number and account username. We verify your identity before sharing any data, and we send the response to the email address linked to your account to keep it secure.
Account Settings Log in and go to the privacy tab under account settings to download a copy of your profile information, payment history, and session logs. You can also toggle marketing preferences and disable data sharing with game providers for analytics purposes.
DATA SAFEGUARDS

How We Protect What You Share

We encrypt bKash and Nagad transaction details in transit and at rest, so payment data stays private even if a session is intercepted. Account passwords are hashed, and we never store your wallet PIN. Session cookies expire after you close the browser, and we log you out automatically if you leave the platform idle for an extended period.

Payment Encryption

Every bKash, Nagad and Rocket transfer goes through an encrypted channel that meets industry-standard security protocols.

Cookie Management

Session cookies keep you logged in when you move from the sportsbook to the live casino, and they remember your preferred language and chip denomination.

Account Security

We send an OTP to your registered mobile number every time you log in from a new device or change your withdrawal wallet.

Data Retention

We keep your account profile, deposit records and withdrawal history as long as your account is open and for a defined period after closure to meet payment-dispute and compliance obligations.

Privacy Policy Questions

We collect your mobile number for login verification, your name and date of birth for age checks, and your bKash or Nagad wallet details to process deposits and withdrawals. We also log your device type and IP address to detect unusual login patterns and keep your account secure.

Yes. Log in to your account, go to the privacy tab under settings, and click the download button. We generate a file with your profile details, payment history, session logs and any marketing preferences you've set. The download link stays active for seven days.

Session cookies keep you logged in and remember your chip denomination and language preference. Analytics cookies track which game categories you visit so we can show relevant titles on your home screen. You can disable analytics cookies in account settings, though session cookies are required to stay logged in.

We share transaction details only with the wallet provider processing your deposit or withdrawal. We do not sell payment data to advertisers or third-party platforms. Game providers may receive anonymised session data to track gameplay metrics, but they never see your wallet number or personal information.

Contact support via live chat or email and request account closure. We delete your profile, contact details and gameplay history within a few business days. Payment records are kept for a compliance period after closure, then anonymised so they no longer link back to your identity.

We post the revised policy on this page and send a notification to your registered email or mobile number. If the update changes how we use your payment or contact information in a significant way, we ask for your consent before applying the new terms to your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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